Effective Date: January 1, 2024
At Horizon Tech Leads, we strive to provide high-quality software and digital services. This
Refund Policy outlines our terms regarding payments and refunds. We believe in transparency
and want you to fully understand our policies before engaging our services.
Service-Based Work
As we provide custom software and digital services tailored to each client's unique
requirements, payments made for completed work or ongoing projects are generally
non-refundable. This policy reflects the significant time, expertise, and resources invested
in delivering customized solutions that meet your specific needs.
Important Note: Our services are customized,
non-tangible, and involve significant intellectual property and labor. Once work has
commenced or deliverables have been provided, refunds are generally not available as the
value has already been delivered.
Project Cancellation
We understand that circumstances may change. Our cancellation policy is designed to be fair
to both parties:
- Before work begins: If a project is canceled before any work has
started, a partial or full refund may be considered, minus any administrative or
processing fees.
- After work begins: If work has already commenced, the refund will be
evaluated based on the work completed. You will be charged for the time, resources, and
milestones already delivered.
- Progress payments: Any payments made for completed milestones or
deliverables are non-refundable as the value has been provided.
No Refund Cases
No refunds will be provided in the following cases:
- Change of mind: After project initiation, if you decide to discontinue
the project without any fault on our part.
- Client-side delays: Delays caused by client unavailability, delayed
feedback, or failure to provide required materials or information.
- Completed milestones: For any work that has been completed, delivered,
and approved as per the agreed milestones.
- Scope changes: If you request significant changes to the original scope
of work after project commencement.
- Third-party costs: Any third-party costs (such as software licenses,
hosting, domain registration, or API subscriptions) incurred on your behalf.
- After delivery: Once final deliverables have been provided and accepted
as per the service agreement.
Please Note: By engaging our services, you acknowledge that
custom software development is a collaborative process. Refunds cannot be issued for
dissatisfaction resulting from failure to provide timely feedback, changes in project
direction, or decisions made during the development process.
Payment Terms
Our payment structure is designed to ensure project alignment and commitment from both
parties:
- Milestone-based payments: All payments are made based on agreed
milestones or project terms outlined in your service agreement.
- Advance payments: Some projects may require an advance payment to
secure resources and begin work.
- Final payment: The final payment is typically due upon project
completion and delivery of all agreed deliverables.
- Late payments: Projects may be paused for non-payment, and late fees
may apply as specified in the service agreement.
Dispute Resolution
If you have concerns about our services or believe a refund is warranted, please follow these
steps:
- Step 1: Contact us immediately to discuss your concerns
- Step 2: Allow us the opportunity to address any issues or complete any
outstanding deliverables
- Step 3: If the issue remains unresolved, we will work together to find
a fair resolution
- Step 4: If necessary, escalate to the terms outlined in your service
agreement
Exceptions
Refunds, if applicable, will be processed at our discretion depending on the situation. We
may consider refund requests in exceptional circumstances such as:
- Demonstrable failure to deliver agreed-upon services
- Technical issues that prevent service delivery and cannot be resolved
- Mutual agreement to terminate the project before significant work has begun
- Unforeseen circumstances that prevent project completion from our end
Any approved refund will be processed within 14-21 business days using the original payment
method.
Subscription Services
For any subscription-based services (if applicable):
- Monthly subscriptions can be canceled with 30 days' notice
- No refunds for partial months or unused portions of subscription periods
- Annual subscriptions may be eligible for pro-rated refunds for unused months, subject to
our review
Service Agreement Controls
This Refund Policy is a general guideline. In the event of any conflict between this policy
and your specific service agreement, the terms of your service agreement shall prevail. We
recommend reviewing your service agreement for project-specific terms regarding payments,
milestones, and deliverables.
